Customer Center
Offer Rewards, Deliver an Experience
Welcome to RewardsVault, a Rewards Platform that gives you the power to deliver digital gift cards as incentives and rewards in minutes at scale.
Below you’ll find information to support your RewardsVault experience from accessing the Vault to funding your account and utilizing the detailed reporting features.
Below you’ll find information to support your RewardsVault experience from accessing the Vault to funding your account and utilizing the detailed reporting features.
Login
access Rewards Vault to manage your rewards
Funding Account
there are 3-ways to Fund your Vault Pay account
Send Instant Rewards
the fastest and easiest way to send rewards instantly
Order a Promotion
Deploy a new promotion in seconds from your dashboard
Upload Recipients to Promotions
add recipients to a promotion by uploading names and emails
Upload Recipients to Reward Blaster
blast immediate rewards by uploading names and emails
Download Reward Codes/Links
generate reward links and send them out how you choose
Custom Message
personalize your recipient communications
Custom Catalog
allow recipients to choose from a select set of retailers
Reporting
view reward activation rates, funding history and more
How To Use Reward Links
how to get the most out of your links
Change Password
how to set a new password
Referral Vault Set-Up
Opt-In to set up your Referral Vault tools.
Zapier
Connect the apps you already use with our Zapier action to add recipients to promotions or send instant rewards.
Promotional Terms
See Promotion Vault's standard Promotional Terms and Conditions, and where they feature in the Rewards Process.
Add duplicate records
Do you need to qualify a recipient more than once for a promotion?
Funding Schedule
Set up a Funding Schedule to ensure your account is always funded and ready to deliver.
Add & manage funding groups
Do you need to fund different accounts with different payment methods?
Adding & Manage Accounts
Do you need to add an account or edit an existing one?
Customer Support
We can help troubleshoot any recipient issues!
Adding & Managing Users
Do you need to add a new user or edit an existing user?
Edit Promotion
Do you need to edit a promotion?
Create Invoice
Do you need to create an invoice?
Notify Staff
Do you need to notify your staff?
Delete Record
Do you need to remove a record?
Email Communication
See what emails you and recipients will receive.
FAQ
How do I add customers to receive a gift card?
You can add customers to receive a gift card one-by-one or via CSV file upload. All you need is the customers first name, last name, and email address.
Click on the "Add Eligible" button on an active promotion, type the information or upload the filled out CSV file template, and hit "Add Eligible" to add the customer(s) to the promotion!
Click on the "Add Eligible" button on an active promotion, type the information or upload the filled out CSV file template, and hit "Add Eligible" to add the customer(s) to the promotion!
What do Reward Statuses mean?
Eligible status means that the recipient is eligible for a reward, but has not activated their reward. Activation Closed status means that the recipient was eligible for a reward, but never activated it before the activation window expired (90 days after the eligible date). Activated status means that the recipient has activated their reward and will be able to redeem their reward in The Vault for 365 days after their eligible date. Vault Closed status means that the recipient can no longer redeem or access their reward in The Vault.
What communications should I expect from Promotion Vault?
Promotion Vault will send you email alerts of both upcoming promotions and ended promotions every month. You may also receive promotion order receipts, Reward Blaster order receipts, approval confirmations, or denial notifications, and new invoice alerts.
If you are utilizing any of the Vault Tools, you will receive a nightly report via email if there were entries in that 24 hour period.
What communications should I expect from Promotion Vault?
Promotion Vault will send you email alerts of both upcoming promotions and ended promotions every month. You may also receive promotion order receipts, Reward Blaster order receipts, approval confirmations, or denial notifications, and new invoice alerts.
If you are utilizing any of the Vault Tools, you will receive a nightly report via email if there were entries in that 24 hour period.
How do I read a Promotion timeline?
There are four dates to be aware of in any promotion timeline;
start date
end date
reward available date
close date
Promotions between the start and end date are currently qualifying recipients. Promotions between the end date and reward available date have stopped qualifying recipients, but those who have already qualified have not received their reward yet. Promotions between the reward available date and the close date allow recipients to activate and redeem their reward at any time. Promotions past the close date are no longer active which means recipients who haven't activated their reward already are no longer able to activate and receive their reward.
start date
end date
reward available date
close date
Promotions between the start and end date are currently qualifying recipients. Promotions between the end date and reward available date have stopped qualifying recipients, but those who have already qualified have not received their reward yet. Promotions between the reward available date and the close date allow recipients to activate and redeem their reward at any time. Promotions past the close date are no longer active which means recipients who haven't activated their reward already are no longer able to activate and receive their reward.