Customer Support
Customer Support
Do you have an eligible recipient experiencing issues when trying to redeem their reward? No Sweat! Simply you or the recipient can go to my.promotionvault.com and submit a Customer Support ticket. Follow the steps below and our team will get it taken care of!
Scenario 1
Success! The reward was found! An email will be sent with a direct link to the recipient’s vault where they can select the retailer of their choosing on the date specified.
Scenario 2
There wasn’t a reward found for the recipient. We have a dedicated Customer Support team to help! Click ‘Submit a Ticket’.
Submit a Ticket
A pop-up will appear, fill out the necessary information and click ‘Send’. Our team will get to work and have and answer to the recipient within 2 business days.
