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Big Blue Swim School Rewards Platform

An on-demand, evergreen Gift With Purchase (GWP) tool built to help pools close performance gaps—without adding operational burden.

Big Blue’s Evergreen GWP is designed for three proven use cases: converting same-day trials, winning back lapsed families, and saving at-risk customers.

An indoor swimming lesson scene: a child in a pink swim shirt and goggles splashes in the pool and high‑fives an instructor in the water, while another child in blue goggles and swim trunks stands on the deck nearby. Pool equipment like noodles, kickboards, and pull buoys sits on a cart beside the pool, and lane markers float in the water.

Over 4,700 Trusted Partners

Big Blue Swim School Rewards Platform

This image depicts a promotional slide titled "Promotion Vault Customer Journey" on a black background, illustrating a five-step process with smartphone screenshots for a rewards program from BigBlue, a brand associated with Big Blue Swim School (BBSS).

Step 1 shows an email notification from reward@promotionvault.com inviting the recipient to activate a $100 reward on behalf of BigBlue, with a description noting the recipient is invited to activate their reward.

Step 2 displays a BigBlue app screen confirming the reward has been activated, with a "Continue" button and a note that the recipient activated the reward.

Step 3 features a BigBlue feedback form congratulating the user (named Joshua) and asking three questions about their experience, such as how they heard about Big Blue Swim School, location visited, and main reason for return, with a description indicating the recipient is asked questions regarding their experience at BBSS.

Step 4 presents a BigBlue reward selection screen allowing the user to choose from options like Amazon Gift Cards, Google Play, and Starbucks, with a note that the recipient is able to choose their reward.

Step 5 shows a BigBlue redeemed rewards page listing activated items, such as a $20.00 Amazon gift card, with a description stating the recipient can view all earned and activated rewards.

Rewards Families Actually Want

  • Digital gift cards usable at 50+ top retailers
  • Option to donate to selected charities
  • Option to send to a friend
  • No passwords with Magic Link access
  • Rewards can add to one account balance per franchisee

Every GWP requires “skin in the game”—customers must complete 6 lessons before the card is issued.

A promotional graphic featuring a smartphone showing an email from Big Blue Swim School that reads “Your $50 reward has arrived!” with an “Access Your Reward” button and an activation note (by 2024-03-16), branded by Promotion Vault. Surrounding the phone are gift card tiles for Banana Republic, Cabela’s, Apple Gift Card, Best Buy, Amazon.com Gift Card, Jamba, Starbucks, Barnes & Noble, Foot Locker, Target, Groupon, and AMC Theatres.

Marketing Rewards Proven to Work Across Big Blue Swim School

GWP (Gift With Purchase) is a promotional tool that adds an extra incentive for customers to act now. It can be used for:

Win Backs

Lapsed customers (60+ days inactive)

Learn More

Same Day Trial Conversion

Turn a great trial into enrollment today

Learn More

Saves (At-Risk Customers)

Retain at-risk families

Learn More

Guiding Principles

  • GWPs support specific performance gaps—they don’t replace fundamentals
  • Can be deployed across multiple pools or at the individual pool level
  • Deployment should be grounded in performance data
  • Locations should not use GWP in consecutive months
  • Repeated issues require root cause analysis

Win Backs (Lapsed Customers)

Turn former customers into return customers

Bring families back with an incentive after a lapse in lessons.

  • Audience: 60+ days inactive
  • Denominations: $35 / $50 / $100
  • Timing: ~4-day turnaround from ticket submission

 Same Day Trial Conversion

Convert slow-to-commit trial customers

Offer a $50 reward to enroll the same day as the trial.

Details:

  • Audience: Customers who just took a trial lesson
  • Offer: $50 GWP to enroll today
  • Follow-up: “Last Chance” email, then SMS if not enrolled
  • Rule: If they don’t commit same day, the offer ends

Saves (At-Risk Customers)

Get a 28% increase in upgrades with only a $12 average cost.

When Members Upgrade, the Reward is Automatically Sent

Members can upgrade via the app or at the front desk. Promotion Vault integrates directly with ABC Fitness. Once members upgrade, the $20 reward is automatically sent.

Offer:

  • $20 reward when a member upgrades

Results:

  • 28% increase in upgrades
  • average cost $12 per member

See What It’s Like to Receive a Big Blue Swim School Reward

Sending

Discover how quick and easy it is to send zero-risk rewards.

A promotional graphic for a rewards program featuring BigBlue Swim School. At the center, a smartphone shows the BigBlue app with tabs (Choose Rewards, Redeemed Rewards, Transactions), an available balance of $104.00 and pending balance of $0.00, and a “Choose your reward” section listing gift cards including Best Buy (with a Choose button) and a partially visible Apple Gift Card. On the left, a panel reads “On behalf of: BigBlue Swim School — Your $100 Reward has arrived! Access Your Reward.” On the right, a blue gift card-style graphic displays “$50.”

Receiving

Enter your email and receive a branded $50 demo reward from Crunch Fitness.

This field is for validation purposes and should be left unchanged.

What our customers say

Slide

“We wanted to change the narrative of our brand, instead of offering a discount or free enrollment we ran a limited time join promotion with a Gift Card reward. It proved so effective we run multiple short term promotions a month when needed to meet our goals.”

Chad Waetzig
EVP of Marketing and Branding
Crunch Fitness

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Only Pay for Rewards Activated

On average, 40% of rewards are never claimed. Improve your bottom line by only paying for rewards activated.

Talk to your success coach about our preferred partner pricing!

Joshua Swalwell

Your Success Coach

As your success coach, I will help implement templates that we know work, or help you set up your own promotions. 

Let’s connect so I can show you the power of a branded rewards program!

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