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Customer Retention

Gift cards spill out of a safe a thief just broke into in this AI illustration meant to represent the dangers of fraud in instant digital gift card rewards.

Avoiding Fraud: Scaling Digital Gift Card Rewards Securely

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TLDR — Fraud, security, and scalability in instant digital gift card rewards Table of Contents If rewards are easy, are they easily abused? Fraud and digital scams are growing Why instant, choice-based rewards are surging right now Scaling instant digital gift card rewards safely What Promotion Vault is How Promotion Vault works Case studies you … Read more

A woman clicks "renew" after receiving a prompt to renew early and get a $10 instant gift card reward.

How Do I Increase Subscription Renewals?

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To increase subscription renewals, first recover failed payments, then offer small, guaranteed rewards for actions such as renewing early, switching to ACH, or reactivating. Unlike discounts, rewards preserve your price while giving customers a clear reason to act now. Automate delivery, simplify claiming, and measure renewal lift, payment recovery, reward activation, and retained revenue.

New FTC rules make cancelling easier. Master retention so you don't lose members and money.

From Friction to Value: How Gyms Can Master Retention Under the New “Click to Cancel” Rule

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The fitness industry is about to experience a significant shift in how membership cancellations are handled. On May 15th, 2025, the Federal Trade Commission’s “Click to Cancel” rule officially takes effect, impacting how gyms can manage their cancellation processes. As a gym owner, understanding these changes is crucial for maintaining compliance while still maximizing member … Read more

Managing loyalty

Do Rewards Programs Truly Create Loyalty?

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In an ever-competitive market, businesses constantly seek innovative strategies to retain customers. Among these strategies, loyalty programs stand out as a popular mechanism aimed at encouraging repeat business.

Incentives build loyal customers

Building Customer Loyalty Generates The Most Revenue

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In many businesses, the drive for new customers far overshadows any focus spent on building customer loyalty. Why is this a mistake? Because, on average, 20% of your customers, those who have visited your business at least 10 times, account for 80% of your total revenue. Learn more about building ROI-positive loyalty reward programs that … Read more

getting the most out of your apps with incentives

Are You Getting the Most out of Your Apps?

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With an 87% growth in the use of fitness apps last year, it’s easy to see why industries are participating in that growth. It’s not enough merely to participate in the app market. You need to know that you are getting the most out of your apps. The “wearables” market, devices that track your physical … Read more